Frequently Asked Questions
Where Can I Get Spicely Products
You can purchase our entire collection and gifts on our website right now! Check out our Store Locator to find a retail space near you. We also have our flagship store with a full selection of spices, teas, chocolates and gift boxes at 578 Market Street, San Francisco, California.
Where Do Your Spices & Herbs Come From?
The majority of our spices come from India. We also partner with farmers in Guatemala, Vietnam, Egypt, Turkey, Nicaragua, Sri Lanka, Morocco, Germany, China and Peru. All of our in-house blends are from the US. Since our products are Certified Fair Trade, you can rest assured we are working with the best we can find. See below for more information about Fair Trade.
What Exactly Do You Mean By Fair Trade?
We at Spicely care passionately about where we source. In a nutshell, we require our suppliers to avoid forced and child labor, discrimination, unsafe work environments, substandard wages and other unethical practices. By choosing Spicely, you're choosing to support a healthier, fairer world for everyone.
Does Organic Really Matter For Something As Small As Spices?
The process of drying and grinding spices is a concentration of fresh produce, so we don't think of them as small at all! Since we use the finest ingredients, all the things you don't want, like pesticides and other chemicals, aren't present. With Spicely USDA Certified Organic spices, you get all of the flavor, and none of the bad stuff.
Are Spicely Spices Gluten-Free?
Yes! We use a dedicated, gluten-free facility and our products are certified gluten-free by the GIG. Our spices not only contain no gluten, but also never come in contact with any other ingredients that do. Now that's peace of mind.
Are Your Spice Facilities Nut-Free?
Yes! We use our own facilities and our spices never come in contact with nuts
Are Your Spice Facilities Soy / Dairy / Eggs-Free?
There is no soy, dairy or eggs in any of our spice products. We use our own facilities and don't allow any ingredients that might contaminate our products inside.
Do Spicely Spices Contain Sugar Or Sweeteners?
No. Spicely products don't contain any sweeteners either natural or synthetic. All flavor in Spicely products comes straight from where it should. Our spices.
Do Your Seasoning Blends Contain Salt?
No! Our seasoning blends are simply a perfect combination of our spices to make a tasty seasoning without any salt added.
Do You Process Your Chocolate In The Same Building As Your Spices? Is Your Chocolate Dairy-Free?
Our chocolate is Certified Organic, Gluten-Free, Kosher and Fair Trade. We process our chocolate in a separate facility than our spices so no cross-contamination can occur. The chocolate is processed in a separate factory and there may be traces of peanuts, soy, and/or other nuts & spices. The white chocolate and milk chocolate contain dairy. The dark chocolate is dairy-free.
Who Is Your Kosher Certifier?
The Orthodox Rabbinic Council of San Francisco.
Do You Sell In Bulk or Wholesale Quantities?
Absolutely! We sell wholesale to retailers across the US. Check out our sister company, Organic Spices, Inc. for large bulk and commercial ordering. Please note that wholesale pricing is subject to change at any time.
Do You Ship Overseas?
Currently, we do not ship overseas. If you are interested in placing a bulk order, we may be able to accommodate and please contact us for more information.
Can I Change My Order After I Have Checked Out?
Give us a call right away at (510) 440-1044 and we will see what we can do!
What Is Your Refund Policy?
We 100% guarantee our products. If, for any reason you are unhappy with your purchase, please reach out to us within 60 days of purchase for a full refund or credit.
How Do I Contact You?
Feel free to call (510) 440-1044 or email us through our Contact page.